Reference

How nwpgcl Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

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nwpgcl How nwpgcl Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures across every point where your data moves — from the moment you enter your details at account creation through to each bKash, Nagad or Rocket transaction. Our approach covers four areas: encryption in transit, access controls on stored records, defined retention windows and a clear path for you to exercise your rights. Your eligibility to use the platform and the scope of applicable data rights both depend on local law and your region.

Encryption in Transit

All data sent between your device and our servers is encrypted. This includes account login details, wallet identifiers and any payment reference numbers from bKash, Nagad or Rocket transactions.

Retention Periods

Account data is kept only as long as your account is active or as required by applicable financial verification rules. Once the retention period ends, records are deleted from live systems.

Access Controls

Only authorised personnel can access your personal records, and only for a defined purpose such as resolving a support ticket or completing a payment verification step you initiated.

Your Rights

You can request a copy of your data, ask us to correct inaccurate records or ask about the legal basis for processing. Submit requests through your account dashboard or via our support email.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your personal data, want to see what we hold on your account or need to request a correction, our support team handles privacy-related queries directly. Availability depends on your region and local access conditions — check whether our platform is accessible where you are before reaching out.

Live Chat Open the live chat window from your account dashboard to raise a privacy query. Our team will ask for your registered phone number to verify your identity before discussing account data.
Email Support Send a written data request to our support email address listed in your account settings. Include your registered bKash, Nagad or Rocket number so we can locate your records quickly.
Account Help Centre Your account dashboard includes a help section where you can submit a data access or correction request directly. Responses are sent to your registered contact within the timeframe stated in local applicable rules.

Common Questions About Your Privacy on nwpgcl

These are the questions we hear most often about data, cookies and account privacy. If your situation is not covered here, reach out through your account dashboard and our support team will respond to your specific query.

We collect your name, phone number, email and the mobile wallet details you register — bKash, Nagad or Rocket. We use this to process transactions, verify your identity and handle support requests.

We share data only with payment processors — such as bKash, Nagad or Rocket — to complete a transaction you authorised. We do not sell your information to advertisers or unrelated third parties.

We keep your records while your account is active and for as long as financial verification rules require after that. When the retention period ends, data is removed from our live systems.

Yes. Submit a data access request through your account dashboard or by emailing our support team with your registered number. We will respond within the timeframe required under applicable local rules.

Cookies keep your session active and remember your wallet preference between visits. You can adjust or block cookies through your browser settings at any time without affecting your ability to log in.

Access to our platform and the scope of your data rights both depend on local law and eligible regions. If you can access the platform lawfully, this policy covers your data regardless of which city you are in.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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